Your company is growing. You have multiple crews at multiple job sites throughout the day. You are only one person, and chances are you may not make it to every job site every day.
There will be some cases when you’re not there and your employees will be approached by someone looking for an estimate. That estimate could mean the difference between that potential client becoming a paying customer or not.
These LawnSite users share how they have their employees handle inquiries from potential clients.
Q: Utah Lawn Care: How do you have your employees handle inquiries about how much they would charge to mow a lawn or do some other service? When I am out working, it seems like every week we get approached and I take a look and give them an estimate. When I am not with the employees, I have them get a name and phone number and tell them we will get in touch with them later that day to get them the estimate. Have any of you found a better way to do it? Do any of you allow your employees to give estimates on the spot?
A: raceone10: I think you’re doing it right. I do the same thing. When I’m there I can (as the owner) give an estimate. For my guys working the daily cuts, they point to the trailer and tell them to call that number and someone will answer their inquiries.
Mow-Daddy.com: I would never let a worker give an estimate. They don’t know my pricing formula, or they give a poor response to some questions and turn off a potential client. Keep some business cards in every truck and if the crew gets approached by a potential customer, just have them call you.
G.M. Landscaping: I used to work at a medium-sized, family-owned lawn care company, where we only did fertilization and weed control. We had our own districts and we had to do estimates in our districts. We had clipboards with price charts of the square footage of the yard and the price we would charge them. Our chart for prices was taped on the back of our estimate clipboard.
I know you said for mowing or other things. So, I’d give them a chart for what you would charge to do a lawn with 2,000 square feet and up. I know it’s hard to tell what to charge unless you’re looking at the yard. And if it’s something bigger then mowing or fertilization, I’d have them write the name, number and address down and you can estimate the property yourself. I’d also supply the employees with a digital measuring wheel.
calvinslawnservices: I’d have them text you the potential client’s name, number and address as soon as possible. If they jot it down on paper, it could easily get lost.
wbw: Reward your employees for putting you in touch — maybe with lunch. Reward them a little more if the prospect hires you — maybe with a $100 bonus. You and the employee will both be happier.
Continue this conversation about estimates in the forum on LawnSite.