Posts tagged Customer Service

In the seconds before answering a customer call or moments before a client meeting, keep in mind that the best way to initiate control is …

The key is to have every employee at each location conveying the same message to the customer.

Changing the process of a developed sales team can be challenging but patience and repetition are the key to reaching goals.

Keeping a good route and schedule is a main part of having an efficient and successful lawn mowing business. What happens when you finish a …

Saying “No” to a potential client is never easy. Even well-established businesses can have a hard time turning down work. But taking on the wrong …

Check out these five ways to build a team where front-line employees can work on engaging their customers.

Keeping customers happy during unpredictable snowstorms is no easy task. When phone calls and emails start coming in with complaints or requests for more services …

This landscape renovation project continued growing and into a maintenance contract.

Want to impress a client who needs a consultation for his or her front yard? Do your homework. According to a recent landscape study by …

Do your customers think of your company when planning landscape projects?