GRAND RAPIDS, Mich. — The Engines Division of Kawasaki Motors Corp. U.S.A. is enhancing its existing dealer services capability with the formation and staffing of remote Field Service Advisor offices in four regional centers. The offices will be located in Atlanta, Georgia; Fort Worth, Texas; Eatontown, New Jersey; and at the division’s Grand Rapids, Michigan, headquarters facility.
The new Field Service Advisor Program, intended to facilitate closer contact between the company’s highly-trained technical personnel and dealers selling and servicing Kawasaki’s advanced line of engines, is effective immediately.
Each location will be staffed by two field service advisors responsible for proactive dealership visits, phone-based technical services, warranty review and questions, dealer training and in-person technical assistance as needed. This program will complement the existing technical services team based in Grand Rapids, and will work closely with that group to assure the most complete and quickest flow of information and support to the dealerships.
With four specialized offices supporting the company’s dealers, specific teams will have direct responsibility for dealers in selected states:
- Atlanta will provide coverage for Alabama, Florida, South Carolina, North Carolina, Georgia and Tennessee.
- Eatontown’s coverage area includes Maine, New Hampshire, Vermont, Massachusetts, Rhode Island, New York, Pennsylvania, Connecticut, West Virginia, Virginia, Delaware and New Jersey.
- States covered from the Grand Rapids’ office include Michigan, Ohio, Kentucky, Indiana, Illinois, Iowa, Wisconsin, Minnesota, North Dakota, South Dakota, Montana, Wyoming, Idaho, Oregon, Washington, California, Alaska and Hawaii.
- Fort Worth will be responsible for dealerships in Texas, Louisiana, Mississippi, Arkansas, Missouri, Nebraska, Kansas, Oklahoma, Colorado, Utah, Nevada, Arizona and New Mexico.